MVTec Software GmbH

Personal Support

  • Problem Support: Whenever you need help using HALCON, feel free to contact your local distributor. Please do not forget to specify your system environment, i.e., the used HALCON version, the computer/processor type, operating system, etc., and the exact HALCON error message. Furthermore, it might be helpful to attach a short HDevelop program and the corresponding image to demonstrate your problem to your local distributor.

  • Image Acquisition Devices: If you have problems with one of MVTec HALCON's image acquisition interfaces, make sure that your installed computer system matches all system requirements of the used HALCON image acquisition interface, especially the driver version. When reporting a frame grabber related support query, please don't forget to enumerate all involved hardware and software components.