Free & local

Reach Out For Technical Support

MVTec and our worldwide partner network provide free technical support for your current projects. For new projects, please use the request forms in the services section so we can route your inquiry efficiently.

Your Advantages

Local contact: Talk to the sales partner in your country.
Fast response time: Adapted to your time zone.
Native language: Clear communication without friction.

Find the right contact in your region!

Go to the partner network

Technical support specialist wearing a headset, working at a desktop computer in an office environment.

Have you purchased your licences directly from MVTec?

If you have purchased your licenses directly from MVTec, you are welcome to use the technical support in the MVTec Support Portal. Please note, that an account on our website (MVLogin) is required.

Please follow these steps to get access to the portal.

Please note: If you have purchased your licenses from MVTec China, please contact our local branch. You can find the contact details here.

1. Your MVLogin

Create your MVLogin. Please note that an official company email address is required.

Registration

2. Activate Your Account

Contact webmaster@remove-this.mvtec.com so we can activate your account for the customer portal.

3. MVTec Support Portal

After activation, you can enter the MVTec Support Portal if you are logged in.

Go to the portal

You can find more information about the Support Portal here.
(Please note that this page is only accessible if your are logged in and your account has been activated.)